Hero Facility Services Privacy Policy

Effective Date: April 27, 2026

 

Hero Facility Services (“we,” “our,” or “us”) values your privacy.

Information We Collect:

We collect employee and authorized user contact information, including phone numbers, for the purpose of delivering operational notifications related to service work orders, technician check-ins, check-outs, and dispatch alerts.

 

How We Use Information:

We use this information solely to send transactional SMS messages related to active service operations. These messages are not marketing messages.

 

Data Sharing:

We do not sell, rent, or share mobile phone numbers or personal information with third parties.

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SMS Messaging:

SMS messages are sent only to employees, on-call responders, and authorized vendors who have provided their phone number through company onboarding, internal profile systems, or on-call assignment. Message frequency varies based on active service operations and dispatch volume. Message and data rates may apply.

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Opt-Out:

Users may opt out of SMS messages by replying STOP or by contacting company administration.

 

Contact:

For questions, contact Hero Facility Services.